Explorer® Cases Indonesia
Explorer® Cases supplied through explorercases.id are genuine products distributed in Indonesia by PT. Cakra Bisma Rekayasa as an authorized distributor.
This page outlines the scope of warranty coordination and product support services provided locally in Indonesia.
Manufacturer Warranty
Explorer® Cases are covered by the official manufacturer warranty issued by the brand owner.
Warranty coverage, duration, and conditions are determined solely by the manufacturer and apply in accordance with the official warranty terms applicable to each product model.
Cakra Bisma Rekayasa does not modify, extend, or replace the manufacturer’s warranty terms.
Local Warranty Coordination
As the authorized distributor in Indonesia, PT Cakra Bisma Rekayasa provides local coordination and assistance for warranty-related matters, including:
- Verification of product authenticity and purchase channel
- Initial assessment of warranty eligibility
- Coordination of warranty claims in accordance with manufacturer procedures
- Communication support between customers and the manufacturer where applicable
All warranty claims remain subject to approval under the manufacturer’s official warranty policy.
Scope of Warranty Coverage
Warranty coverage generally applies to:
- Manufacturing defects in materials or workmanship
- Issues arising under normal and intended use of the product
Warranty coverage does not apply to:
- Damage caused by misuse, abuse, negligence, or unauthorized modification
- Normal wear and tear
- Damage resulting from accidents, improper handling, or external impact
- Consumable components or accessories unless otherwise stated
Specific coverage details may vary by product model.
Product Support & After-Sales Services
In addition to warranty coordination, Explorer® Cases Indonesia provides local product support services, including:
- Product usage guidance and handling recommendations
- Custom foam and internal configuration support
- Spare part availability subject to product model and availability
- Technical consultation related to product selection and application
Warranty Claim Process (Indonesia)
- Contact Explorer® Cases Indonesia through official contact channels
- Provide proof of purchase from an authorized source
- Submit relevant product and issue information
- Follow the assessment and coordination process as advised by our team
Important Notice
PT Cakra Bisma Rekayasa acts solely as the authorized distributor and local coordinator for Explorer® Cases in Indonesia.
Final decisions regarding warranty approval, repair, replacement, or rejection remain under the authority of the manufacturer and are subject to the applicable warranty terms.